About Us Publications Quality Account 2019/2020 Read our full 2019/2020 Quality Account here. We are pleased to present Harlington Hospice Quality Account for the year 2019-20. Werecognise that there has been a significant delay in publication due to the impact of theCovid-19 pandemic and following NHS permission and guidance to allow for a delay duringthe past year of significant challenge. This Quality Account describes important developments in our organisation throughout theyear which have resulted in refurbishment of existing, but previously disused, hospiceaccommodation and subsequent expansion of our services. This has included the provisionof in-patient beds for the first time. The opening of the In-patient Unit took place in January 2020 and therefore information onthis service covers one quarter only. The Quality Account for year 2020-21 will reflect acomplete year of in-patient data for the first time. In addition the acceleration of the Covid-19 emergency resulted in the significantcurtailment of some services within Q4 and changed methods of delivery of other servicessuch as lymphoedema clinics and bereavement counselling. It is anticipated that a lot ofinformation on our response as a hospice to the pandemic will be included in our QualityAccount 2020-21. In summary, our achievements for the year include: - The significant effort made by the clinical team and others to complete preparationsrequired to successfully open the In-patient Unit. As a result we have been able to providethis important service for the residents of the London Borough of Hillingdon from thebeginning of 2020;- Embedding our planned Quality Governance arrangements and appointing a new trusteewith current nurse registration and a wealth of clinical expertise;- Investing in infrastructure to prepare for the expansion of our hospice services intoanother location in the borough, opening in-patient beds and doubling the number ofstaff in our team. We are proud of the achievements of the whole team over a year of change anddevelopment and most of all look forward to building further on the foundations laid withinthe past year. Steve Curry, Chief Executive Carol Coventry, Chair of Trustees Manage Cookie Preferences