About Us Comments and Complaints Comments and Complaints Harlington Hospice is committed to delivering a high standard of service to anyone who is connected with our work. Your comments and suggestions are vital to ensure we can continue to do this. Comments If you have an idea or a suggestion on how our services might be improved for the benefit of future patients, visitors and supporters, please write it down and hand this to one of the receptionists or send it into the address below. You do not have to leave your name and address but if you do, we will acknowledge your suggestion and let you know how we have been able to respond to it. Kathryn Underwood Office Manager Harlington Hospice Lansdowne House St Peters Way Harlington Hayes UB3 5AB Telephone : 020 8759 0453 Email: [email protected] Complaints If you have been unable to resolve a complaint or do not feel comfortable speaking to a member of staff regarding a complaint please contact: Kathryn Underwood Office Manager Harlington Hospice Lansdowne House St Peters Way Harlington Hayes UB3 5AB Telephone : 020 8759 0453 Email: [email protected] Information we need from you The name and address of patient or client if applicable An outline of the complaint, with as much detail as possible: facts, dates, times, places and names If your complaint is on behalf of someone else, please give your name and address and indicate how you are connected Patient confidentiality is very important to us, so if you are making a complaint on behalf of a patient, we may ask you to obtain the consent of the patient, if you can. When we acknowledge your letter, we will enclose a consent form for completion by the patient if this is appropriate.